Legal
Terms of service
The basic terms for booking private Arabic lessons.
Packages
Lessons are sold as packages of 8, 12 or 16 private hours at the published prices.
Scheduling
Lesson times are agreed between you and your teacher.
Questions
Contact us through the enquiry form with any questions about these terms.
Refund & cancellation policy
At Lisanova Academy, we are committed to providing students with a clear, fair, and professional learning experience.
1. Cancellation & rescheduling
Students may cancel or reschedule a lesson by notifying Lisanova Academy at least 24 hours before the scheduled lesson.
Lessons cancelled with less than 24 hours' notice, or missed without prior notice, may be counted as completed lessons.
2. Refunds before lessons begin
If a student changes their mind before their course or package begins, they may request a refund, provided that no lessons have been attended and no services included in the package have been used.
3. Refunds after the course begins
Once a package has started, refunds may be considered based on the unused lessons remaining in the package.
Lessons that have already been completed, attended, or missed without sufficient notice are not refundable.
4. Technical problems
If a lesson cannot take place because of a technical problem caused by Lisanova Academy, the lesson will be rescheduled at no additional cost.
Students will not lose a lesson because of a technical issue on the academy's side.
5. Teacher availability
If a teacher becomes unavailable, Lisanova Academy may provide another qualified teacher or arrange an alternative lesson time.
If neither option is suitable, the unused portion of the affected service may be refunded.
6. Trial lessons
Trial lessons are subject to the terms communicated when the trial is booked. Taking a trial lesson does not create an obligation to purchase a course or package.
7. Package validity
Each package must be completed within the validity period communicated to the student at the time of purchase.
Unused lessons after the package's expiration date may not be eligible for a refund unless otherwise agreed with Lisanova Academy.
8. Refund processing
Approved refunds will normally be processed using the original payment method where possible. Processing times may depend on the student's payment provider or bank.
9. Exceptional circumstances
Lisanova Academy may consider exceptions in cases involving serious or unforeseen circumstances. Such requests will be reviewed individually.
10. Contact
For cancellation or refund requests, students should contact Lisanova Academy on WhatsApp at +212 604 630 920.
Start your Arabic journey
Tell us your goals and your level, and we will help you choose the private package that fits.